Refund policy

Please ensure that you raise an exchange request within 24 hours of delivery. To be eligible for a return, the product(s) must be unused and in the same condition in which you received them.

To initiate a return/exchange:

• Kindly email us at peachesndplums@gmail.com or WhatsApp us on +91 88262 85474 within the stipulated time, providing your order ID, the item(s) you wish to return, and the reason for the return or exchange.
• Once your request is approved, the product must be couriered back to us by the customer at the provided return address: Peaches & Plums, B-65, Bhagirath Marg, Shyam Nagar, Jaipur - 302019, Rajasthan
• The item should be unused, unwashed, and in its original packaging with all tags intact.
• Once the returned products are received, our team will inspect them and process the request for exchange or return.
• In case of a return or exchange, the shipping cost for the returned item will be your responsibility. We will issue a credit note (excluding the shipping cost) for your future use on our website. In case of an exchange, additional shipping charges will apply for re-shipping the product to you. The store credit will be valid for 30 days from the date of issuance.
• If you have received a damaged or incorrect product, please notify us with your order details and proof within 24 hours.
• Please note that we accept return and exchange requests only once per order.

Exchange/Refunds will not be applicable under the following conditions:

• The item is not in its original condition, is damaged, or torn.
• The return request is initiated after 24 hours from the time of delivery.
• Personalized or made-to-order products.
• The product is returned without its original price tag.
• Items purchased during sales.